Eligibility
Refund requests may be submitted within thirty days of the original purchase date. Requests are reviewed to confirm the purchase, account ownership, and whether the product was materially unavailable or unsuitable for its documented purpose.
How to request a refund
Open a support ticket from the customer portal and include the order number, the email address used at checkout, and a concise description of the issue. We may request additional information needed to verify the request.
Effect of a refund
When Stripe confirms a refund, the related order is marked refunded and the associated license is revoked. Continued plugin use, future updates, activation validation, and protected downloads are no longer permitted for that refunded license.
Exceptions
Refunds may be declined where there is evidence of fraudulent activity, repeated refund abuse, a chargeback already in progress, or a material breach of the Terms of Service. This does not limit any non-waivable consumer rights under applicable law.
Processing time
Approved refunds are submitted through Stripe. The time before funds appear on your statement depends on your payment method and financial institution.